How We Work
At Douglas & Peters we use a simple order process to ensure the procedure runs as smoothly as possible. While no two jobs are the same, following our simple guidelines will create an easy and stress-free operation. Our experienced sales team will happily guide the customer through each step ensuring the order is completed correctly and efficiently.
The Process
Initial Enquiry
In order for the quotation to be as accurate as possible we like to work from dimensioned scale drawings but are as equally comfortable working from a rough sketch in order to give indicative pricing to get 'the ball rolling'.
Quotation
We will produce a fully itemised quotation with a specification and images showing the style and specifications of the windows and door sets required.
Order
Once we receive an order we issue a final order confirmation for sign off so that all parties are in agreement on the exact details and specification of the bespoke manufactured pieces.
Manufacture
Our highly skilled team of Joiners, Machinists, Painters and Glaziers will handcraft the customers windows and door sets in our factory in Bacup, Lancashire.
Delivery / Installation
Once completed one of our office team will contact the customer to arrange delivery confirming that the time, date and will also ensure the type and size of vehicle are acceptable. If Installation has been chosen our office team will liaise with our installation engineers to select a date to fit the windows and doors.
After Sales Support
Our experts are always on hand if the customer requires any additional information or technical advice once the windows and doors have been supplied. On the rare occasion that you are not completely satisfied with your new bespoke joinery products your dedicated account manager is only a phone call away and ready to provide any form of assistance you may require.
Warranties & Guarantees
Douglas & Peters offer the following warranties, when maintained in accordance with our Aftercare guidelines (available in our Downloads section).
30 years against fungal and rot on all external joinery components.
10 years on all factory finished windows and doors against manufacturing defects.
10 years on factory glazed windows and doors.
5 years on translucent factory finished items against flaking, cracking, blistering and erosion.
5 years on furniture, locking mechanisms and all ancillary factory fitted furniture on windows and doors.
2 Years on Key/Key & Thumbturn Cylinders.